Support Center
We ship most orders via complimentary FedEx 2-Day shipping within the US. The estimated shipping timelines and fees are listed below. (Keep in mind shipping timelines will vary depending on the postal code!)
Yes, we do ship internationally! Once you have added the item(s) you would like to purchase to your online shopping cart, you will have the option at checkout to select a shipping method to your location. All shipping options with corresponding shipping fees will be calculated at checkout.
We offer FREE FedEx 2 Day shipping for all US orders! International shipping options: FedEx International ($35) - 4-6 Business Days, DHL International ($55) - 2-4 Business Days. Additionally, orders shipping outside of the United States might be subject to customs and duty charges.
Yes, we can restring your pearls! The fee associated with this service will be based on the length of your item and original point of purchase. To have your pearls restrung, please follow these steps: Click here and complete the repair form. Ship the package to us with a tracking number via USPS, UPS, FedEx or DHL. Protect your shipment by ensuring the item you are returning is well-padded to avoid damage during transit.
We will do our best to help you with your desired repair! To do so, we would request more information about your item. We'd ask you to please send us clear images of the item with detailed notes regarding the repair requested so that we can determine how we can help and assist you through the next steps in processing your request.
Your satisfaction is our priority. We’re so sorry to hear that the product you received from us is not to your liking, or may have been received in a condition other than you expected. Our Returns/Exchange Policy We allow for returns or exchanges on items within 90 days of purchase, with the exception of items marked FINAL SALE. For items that qualify, you are eligible for an exchange or a full refund via your original payment method. Items must be in their original condition, and the return must arrive within 90 days of the original order date.
We allow for returns or exchanges on items within 90 days of purchase, with the exception of items marked FINAL SALE. For items that qualify, you are eligible for an exchange or a full refund via your original payment method. Items must be in their original condition, and the return must arrive within 90 days of the original order date.
We love that you want to care for your pearls! We have an amazing resource for you that can be found here. If you have additional questions, please reach out to our support team and we’d be happy to help!
While we do not offer appraisal services for pearls that haven’t been sourced by us, we do have a helpful resource to share with you. This forum provides a great option for getting your pearls appraised. Pearl-Guide allows pearl lovers all across the world to share information with each other, from buying to selling and/or appraising. You can post photos of pearls, ask questions and get help from other knowledgeable individuals that have an interest in pearls.
We do have a showroom in Los Angeles! Showroom visits are by appointment only made in advance. If you are interested in scheduling an appointment, please send an email over to support@pearlparadise.com
We are happy to work with you on matching your pearls! Please submit a request by clicking here. Do make sure to keep a copy of your shipment’s tracking number for your records. Once we receive your item in our vault, we will review our inventory to confirm if a match can be made. We will contact you to provide an update as soon as possible, and will let you know if one of our designers has confirmed a match.
We are happy to let you know that yes, we can customize the size of your ring. Most of our rings are now offered in sizes 4 – 10. There are some "Last Chance" rings that are available only in the size(s) listed. For an additional fee, we can custom size these rings as well. If the ring size you would like is unavailable on the website, please reach out to support@pearlparadise.com and we’d be happy to help!
We will do our best to make your vision a reality! In order to help you, we will need to collect a few more details from you. Please submit a request by clicking here. The completed form should be emailed to support@pearlparadise.com. Once we receive this information, we will follow up with the next steps on how to proceed. Thank you!
What's the difference between natural Hanadamas and regular Hanadamas?
Can you send me images of the pearl(s) I am interested in before I buy?
Why are Akoya pearls more expensive than Freshwater Pearls?
Do you use 14K gold?
What diamond quality does Pearl Paradise use?
Do you sell 18k gold items?
Do you make custom jewelry?
Can you match my pearls (i.e., buying a necklace to match earrings already owned)?
How do I know what size pearls or length to choose?
Why does the price jump so much between the smaller size and larger size Akoya pearls?
What determines the value of a pearl?
Do you have earrings with clip-on backs?
Do you sell loose pearls?
Contact Us
1001 Bissonnet St, Houston, TX 77005, United States
4450 University Dr, Houston, TX 77204, United States
11839 Greenglen Dr, Houston, TX 77044, United States
customer.help@monnica.com
(603) 555-0123